Privacy Policy

1. Introduction

LUNAYA ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] (the "Site") and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with us. The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Personal Identifiers: Name, email address, postal address, phone number.
  • Payment Information: Credit card numbers, billing address (processed securely by third-party payment processors).
  • Order Details: Products purchased, order history.
  • Communication Data: Your communications with us, such as emails and chat messages.

We may also collect non-personal information automatically when you visit our Site, such as your IP address, browser type, operating system, referring URLs, and browsing patterns. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders, including sending you order confirmations and shipping notifications.
  • To provide, operate, and maintain our Site.
  • To improve, personalize, and expand our Site.
  • To understand and analyze how you use our Site.
  • To develop new products, services, features, and functionality.
  • To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, and for marketing and promotional purposes.
  • To send you emails regarding your order or other products and services.
  • To find and prevent fraud.
  • For compliance with legal obligations.

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, marketing efforts).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (which is part of this Privacy Policy).

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your personal data.
  • The right to request correction of your personal data.
  • The right to request erasure of your personal data.
  • The right to object to processing of your personal data.
  • The right to request restriction of processing your personal data.
  • The right to data portability.
  • The right to withdraw consent.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

LUNAYA Customer Service
Email: support@lunaya.com